Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
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Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
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Expert research strategy, design, analytics, and deliverables
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Get guidance from leading experience professionals across a variety of mediums.
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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
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Our team is ready to support you with knowledge, help, and new enhancements.

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Medallia

Organizational Hierarchy Management

The right data to the right person, right away

Talk to an expert

“The self-service hybrid model provides our team the opportunity to take an entrepreneurial approach to the growth of the customer experience program at Banner Health. The flexibility and speed that Medallia provides empowers our team to take a hands-on approach, which helps us quickly understand our customers’ wants and needs.”

BILL MAURO, CUSTOMER RESEARCH SENIOR CONSULTANT, BANNER HEALTH

Medallia Experience Cloud provides powerful capabilities to keep experience data in sync with your continually evolving organizational structure. Medallia Org Sync ensures that every employee gets an accurate view of the data tailored to their role and relevant to the customer interactions for their area of responsibility.

Flexible Reporting and Alerts

Define reporting and alerts in ways that make sense for your business—e.g., geographic regions, individual locations, product lines, team-based, or hybrid hierarchies.

Dynamic Data Mapping

Automatically map experience data to organizational changes, with the ability to define how to treat historical results for reporting against experience metrics and objectives.

Fast and Accurate Results – at Scale

Get experience data and alerts into the hands of employees in real-time through Medallia’s in-memory analytics engine, instantaneously managing millions of experience interactions and signals, and distributing information to any number of employees.

Comprehensive Data Privacy and Security

Create and enforce data privacy and security rules, including field-level masking of sensitive information based on user, and role and hierarchy permissions.