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Jodi Searl

Jodi is Medallia’s Chief Experience Officer. Before joining Medallia, she was the Head of Global Dealer Training for the Harley-Davidson Motor Company, where she led the strategic transformation and operationalization of customer experience for the global dealer network.

October 24, 2022

Customer Experience

The Best Strategy for Customer Experience in the Automotive Industry Starts with Product Quality

Collecting real-time customer feedback is one of the most effective ways to improve product quality…