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< Blog

Customer Experience

March 23, 2023

Customer Experience

What Makes Good Customer Experience? Here’s How to Make Customers Happy
Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy. The…

March 2, 2022

Contact Center

Service Recovery: How to Win Customers Back After a Negative Experience
Customers know what they want and need, so the inability to provide service that meets expectations delivers a significant blow to the…

December 16, 2021

Customer Experience

5 Ways Text Messaging Automates & Improves Customer Experience
Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your business grows. Customers…

December 7, 2021

Customer Experience

How to Properly Respond to Negative Online Reviews of Your Business
Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of…

September 8, 2020

Customer Experience

Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience
Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active…

August 28, 2020

Digital Experience

Building Website Navigations: 6 Keys for an Intuitive User Experience
Your website navigation is the backbone of your website. The overall structure has a significant impact on sales, conversions, and…

July 9, 2020

Customer Experience

Putting Customer Experience First at 7-Eleven
From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater…

March 31, 2020

Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis
More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens…