Melissa Arronte, PhD

Melissa is Medallia’s executive advisor of employee experience. After starting her career at Towers Watson, she served in notable executive roles such as Head of HR Analytics for Liberty Mutual Insurance and SVP, Head of HR Analytics at Citizens Bank.

May 22, 2025

Employee Experience

Your CX Data’s Missing Piece? Your Employees!

The next evolution of customer experience (CX) is here, and the brands that succeed will…

March 6, 2024

Employee Experience

Medallia Transforms Employee Listening With Four Breakthrough AI Innovations

Medallia recently wrapped up Experience ‘24, where 1,500 experience leaders and professionals gathered in Las…

September 20, 2022

Employee Experience

6 Steps to Improve an Employee Listening Strategy

Eager to improve employee listening to be more continuous but often struggle with the tactical…

January 26, 2022

Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Experience

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a…

October 26, 2021

Employee Experience

6 Ways to Beat the Great Resignation with Employee Experience

Struggling to hang onto your best people during this tight talent war? Use these employee…

February 11, 2021

Employee Experience

4 Steps to Building Diversity and Inclusion in the Workplace Through Employee Insights

Your employees’ insights are key to building diversity and inclusion in the workplace. Here are…

March 27, 2020

Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks! I was in another country just…