Étude de cas
Global Hospitality Company Case Study
With over 54,000 users of the Medallia system at 4,000+ properties and 10 brands in 90+ countries, a leading global hospitality company is wired to the voice of its guests. The company calls its guest experience program Satisfaction and Loyalty Tracking, or SALT. SALT is truly operational: every part of the organization—from the C-suite to the frontline—takes action on real-time guest satisfaction data to improve experiences on a daily, monthly, and quarterly basis.
Download to learn more.