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Medallia Named To Top 25 of San Francisco Business Times Tech and Innovation Entrepreneur Awards

Medallia the Only Customer Experience Management Company Recognized for Best Business Application

MENLO PARK, Calif., – May 21, 2010 — Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, was named a finalist for the San Francisco Business Times Tech and Innovation Entrepreneur Award in the Best Business Application category. Medallia was among the 25 finalists selected from nearly 300 companies as one of the San Francisco Bay Area’s most outstanding companies. Medallia was the only CEM company to receive this recognition.

“We are thrilled to receive this recognition alongside other industry leaders and innovators who have made significant contributions in cloud computing, social media, gaming, and other exciting areas,” said Amy Pressman, president and co-founder of Medallia. “There is a strong link between positive customer relationships and company excellence. Though conventional CRM solutions promise improvement in customer relationships, they fall short. They are transactional automation tools that help ease IT pains, but not customer pains. Medallia is fulfilling the promise of CRM by actually addressing customer relationships using one of the industry’s most advanced CEM solutions.”

Medallia’s solutions help companies adapt to ever-changing markets by monitoring trends in customer experiences and empowering employees to innovate in response to those trends, identifying the most successful innovations and rolling them out organization-wide. Combining patent-pending technologies with proven best practice methodologies, Medallia’s real-time customer experience management solutions are known for their amazing ease of use, powerful predictive analytics, and true enterprise-class scalability. The solutions support tens of thousands of organizations and nearly one billion survey pages.

The San Francisco Business Times Tech and Innovation Entrepreneur Awards are designed to recognize the dynamic, innovative entrepreneurs, executives, and companies driving the Bay Area’s thriving technology sector. An independent panel of judges selected the award recipients in conjunction with San Francisco Business Times editors and technology reporters.

The 2010 awards, with winners in 12 total categories, were presented on May 20 in San Francisco. The following companies were also recognized as finalists: Adchemy, Aster Data, Bizo, Blurb, BOKU, Imperva, Jigsaw, Livescribe, ON24, Pandora, Qualys, Riverbed Technology, Rocket Fuel, RockYou,, Scribd, SlideRocket, Splunk, SuccessFactors, Unity Technologies, Workday, YuMe, Zoosk, and Zynga.