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Medallia City Tour Dubai

  • 27th November
  • Five Palm Jumeirah
  • Dubai

Join us and your CX peers in Dubai

At the Medallia City Tour Dubai, you’ll connect and learn from customer experience thought leaders and leading brands in an inspiring day of stories and exchanges designed to inspire customer experience excellence and innovation. You’ll:

  • Hear local & global examples of business value achieved by customer experience excellence
  • Network with industry thought leaders, peers and Medallia experts
  • Get useful insight into from successful Customer Centric Transformations


Location & Agenda:

The Five Palm Jumeirah Dubai is a luxury hotel that encapsulates all aspects of elegance. Ideally located on the iconic Palm island offering picturesque views of the Arabian Gulf, it is the perfect setting for a day of inspiration and networking.

Five Palm Jumeirah Dubai

Register today!

Places are limited. Save yours today.

Agenda, Tuesday 27th November

12 noon

Welcome lunch & networking – join us for an informal lunch as we welcome you to the Medallia City Tour Dubai


Welcome to Medallia City Tour Dubai from Riadh Barkat, Middle East Regional Lead, Medallia


CX Trends Session – hear from Cyrille Fabre, Partner & Director of Bain, on the latest trends in the Middle East, & globally, that are shaping the future of CX.


CX Trends Session – hear from General Manager of the Medallia Institute, John Abraham, on how to foster customer centric thinking across global organisations. Including examples of leading brands using Medallia.


Coffee & networking break


CX Inspiration Session – hear from Al Rajhi bank & Medallia partner, Kantar TNS, on the emerging trends in the banking sector in the Middle East and how the Al Rajhi is adapting to these trends and placing their customers at the heart of their business.


CX Inspiration Session – hear from leading brands on delivering successful CX programmes and the impact these programmes are having.


Coffee & networking break


Product Vision – find out how Medallia helps companies succeed and win through CX


In Conversation with: John Abraham, General Manager of the Medallia Institute discusses with leading global brand their CX programme and the impact its having for their business.


Networking reception – reconnect and reflect on your learnings of the day during our evening reception, with food and drinks.

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